Taxpayer Services Specialist 1
Supports software partners and internal teams through testing, issue resolution, and reliable digital service delivery.
Profile
I help teams make complex, public-facing systems clearer, more reliable, and easier to operate. My background spans business systems analysis, digital service delivery, technical coordination, documentation, and process improvement.
Experience
New York State Department of Taxation and Finance
Business Systems Analyst
Translated policy and operational requirements into documented business logic for a large-scale systems modernization effort.
Taxpayer Services Specialist 1
Analyzed digital service operations, coordinated technical stakeholders, and improved service processes.
Earlier Experience
- Tech Analyst, Innovation Lab at Stony Brook University
- 3D Design Instructor, LaunchPad Huntington
- Tax Information Aide, New York State Department of Taxation and Finance